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Free Ticketing System - Web Help Desk Free Edition Without a help desk ticketing system, service requests can easily get lost in the shuffle, frustrating end users and potentially jeopardizing the company reputation. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.When it comes to managing service tickets submitted by employees, customers, or both, an effective help desk ticketing system is essential. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
BLANKRAFFLE TICKET CREATOR SOFTWARE SOFTWARE
Ability to develop systems software and systems software testing procedures.Īpex Systems is an equal opportunity employer. Ability to develop a working knowledge of computer systems software and operating systems. Ability to write detailed technical reports and analyses. Ability to schedule and perform preventative and corrective maintenance procedures and repairs. Ability to design complex systems consisting of a wide variety of programs, procedures, and forms. Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users. Ability to analyze, apply logic and solve technology problems. Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design. Skill in installing, repairing, and troubleshooting network programs, hardware, and systems. Skill in developing database queries and generating reports. Knowledge of computer-based communications protocols. Knowledge of current trends and developments in network-based communications systems. Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations. Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers. Previous IT experience in government is preferred.
Previous IT work lead experience is preferred. Excellent verbal and written communication skills.
Two years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integrations). May also serve as Lead Tech for Help Desk or Desktop Support when additional support is needed. Maintain the inventory for the refresh program and run reports for the computers and laptops in the environment for the city. Improve existing programs by reviewing objectives and specifications evaluating proposed changes recommending changes making modifications. Evaluate system potential by testing compatibility of new programs with existing programs confirms program objectives and specifications by testing new programs compares programs with established standards and makes modifications. Provide customization and adaptation of existing programs that meet users' requirements. BLANKRAFFLE TICKET CREATOR SOFTWARE INSTALL
Install and test hardware and peripheral components loads appropriate software packages such as operating systems, networking components and office applications. Increasing memory when user is experiencing slowness if processor can handle the increase. Install and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Train end users on the usage of computers hardware and software. Set up computers and install software for various applications and programs. Set up desktop computers and peripherals and test network connections. BLANKRAFFLE TICKET CREATOR SOFTWARE PATCH
Working on SCCM software updates and patch deployment.Responsible for creating deployment packages and custom applications.Fix server and security problems that impact the network.Handle daily technical support activities on desktop support, data network and server management.Responsibilities may include but are not limited to: The Desktop Engineer will walk customers through installing applications and computer peripherals. Position Description: Desktop Engineer to address tickets regarding hardware, software and networking.